Hire Terms and Conditions
During the Coronavirus pandemic please follow Government guidelines to reduce the spread of COVID-19.
You are about to take part in a high risk activity. You will minimise this risk by following the safety rules and advice in the Mountain Biker’s Code. If you don’t follow the safety rules and advice you could have a serious accident which could be fatal. Hire bikes are assessed by a qualified mechanic prior to being hired but please make sure that you follow the Mountain Bikers Checklist for your own safety (This can be found in our FAQ section of the website or please request a copy if you are not familiar with it), and assess your bike before riding and regularly during your ride.
THE HIRER IS RESPONSIBLE for the bike and the equipment and will be liable for any loss or damage to the bike or equipment.
REQUIRED IDENTIFICATION From each hirer, plus a proof of permanent address. You must bring a valid driving licence or a passport along with a current utility bill to prove your address. A nominated responsible adult may take responsibility for all bikes hired during a group booking, that one person is then responsible for all bikes listed under said person’s name.
If no ID & proof of address can be provided on the day there will be no hire and no refund!
PAYMENT for hiring is due at time of booking. Delays in returning rental bikes will be charged for at a rate of £5 per bike, per 15 minutes late.
LOSS AND DAMAGE DEPOSIT – A deposit is required for each bike hired. The amount of this deposit will vary depending on the value of bike being hired. A £200 deposit is required for a standard bike and a £1000 deposit for full suspension, premium and electric bike. This deposit is refundable on safe return of the bike. We will run a sale through of the required amount and then void this transaction upon safe return of the bike. Usually this transaction will not show in your account as it is voided before we bank it, however on some occasions this transaction may be held by your bank for up to 5 working days.The hirer will be liable to pay in full the cost of any loss or damage of the bike / equipment which may be over and above that of the security deposit. If no deposit can be provided on the day there will be no hire and no refund! (American-Express NOT accepted for loss and damage deposit).
Any damage (crash/accidental/neglectful) will be charged for at cost price. Rental bikes should only be ridden on the grade of trail specified. We do not permit our bikes to be ridden on any black rated trails or the Stile Cop 'downhill' area. Any bikes found to have been ridden on a trail above the grade stated will have their damage deposit withheld.
SECURITY – bikes must not be left unattended at any time. Overnight hire is not permitted, bikes must be returned to Cannock Chase Cycle Centre at the end of each day and hire bikes must not leave Cannock Chase at any time.
HIRE TIMES & COST
WINTER HOURS EFFECTIVE NOVEMBER to FEBUARY
Full day rental 9:00am to 3:00pm - collected any time between 9.00am and 12.00pm
3 hour rental can be collected any time between 9.00am and 12.00pm
MARCH to OCTOBER:
Full day rental 9:00am to 4:00pm - collected any time between 9.00am and 1.00pm
3 hour rental can be collected any time between 9.00am and 1.00pm
Standard Hardtail Bike - Trek Roscoe 7 - £28 3 hour £38 All Day
Full Suspension Bike - Trek Remedy 7 - £45 3 hour £55 All Day
Premium Full Suspension - £65 3 hour £75 All Day
Electric Bike - £75 3 hour £85 All Day
Childrens Bike - £15 3 hour £20 All Day
Although we endeavour to keep bike specs as close to possible as stock, we cannot guarantee they will be exactly as displayed on our website. If there is a particular spec or feature you would like on your bike please call us on 01889 575170 additional bikes can be arranged through some of our suppliers providing there is sufficient prior time.
Bike hire cancellations are subject to a cancellation charge which varies depending on the amount of notice given to Cannock Chase Cycle Centre before the hire date.
If you notify Cannock Chase Cycle Centre within 48 hours of the date you are due to hire a bike, you will be charged the full hire cost, and no money will be refunded – It should also be noted that no date transfer can be completed within this period.
Cancellations made more than 48 hours before date of booked, bicycles will not be charged. Either a full refund or date transfer can be requested.
Cancellations must be made via phone to 01889 575170, a refund if applicable will be made at this point.
CHILDREN – Children aged 16 years and under must be accompanied by an adult at all times (including on the trails), no adult, no ride, no refund! Electric bikes cannot be ridden by anyone under the age of 14 years.
HELMETS are mandatory, a free helmet is offered with every hire bike, if you have your own, and so long as it exceeds the required British Standard, you are welcome to use that. You must always wear either your own or hired helmet whilst riding a hire bike.
WINTER - It can get pretty cold, wet and dark in the winter months. Make sure you have appropriate clothing and kit for winter riding. All bikes are due back before 4pm but it can get dark in the woods before this time. Ensure you plan your route carefully to give yourself adequate time to get back to the centre.
Purchase Terms and Conditions
By visiting or shopping at this website, you accept the following terms and conditions. Please read them carefully.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by UK Law and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by UK Law and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by UK Law and international copyright laws.
Disclaimer of Warranties and Limitation of Liability
Distance Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched, up to 30 days from receipt.
You can cancel your contract at any time up to 7 working days after delivery. To do this, please e-mail us or write to us. If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. (Please try to include all original packaging with the returned item). If you fail to return the goods, we will arrange collection of the goods at your expense, if you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration we will charge you for the reduction in value. This cancellation does not affect your legal rights – for example, if goods are faulty or miss-described.
Un-wanted orders may incur a restocking fee of £7.50. Return shipping costs are non-refundable. If the item is being returned as a result of our error, (damaged, defective, wrong item sent etc), we will refund our standard postage costs.
All prices are shown in £ sterling. Cannock Chase Cycle Centre reserve the right to change any advertised prices at any time. All prices on the site include VAT @ 20% where applicable with UK guides. All products are subject to availability and may be changed at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund.
Delivery will usually be within 7 days, subject to availability
This site is provided on an ""as is"" and ""as available"" basis. No representations or warranties of any kind are made, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, this site's owner disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. This site's owner does not warrant that this site, its servers, or e-mail sent from this site are free of viruses or other harmful components. This site's owner will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
Certain UK laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
SUMMARY By purchasing products from us, you agree to these terms of sale. Cannock Chase Cycle Centre have the right to revise these terms and conditions including prices at any time.
Accuracy of Information
We try our hardest to make sure all information on the webpage is accurate, but sometimes mistakes are made, all images on the site are for ref purposes only and in some cases may show additional product, please contact us for clarification on [email protected]
In the event that there are any errors regarding price or description, we reserve the right to correct that price or description and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. We will cancel your Order and your credit/debit card or your Paypal account will be refunded in full.
If you are for any reason not happy with any complaint dealt with by Cannock Chase Cycle Centre Ltd, then please refer to the independent ADR.